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In a changing world, it’s important to move along with it. Arriva understands this well and, with its new platform ‘glimble,’ addresses the complex and hybrid offering of public and shared transport. By seamlessly managing the financial settlement for business travelers through Abillity®, it creates an integrated environment that fully caters to the traveler’s needs.
Mobility as a Service
To make the use of alternative modes of transportation more appealing, Arriva has developed the free travel app ‘glimble’. The glimble app allows users to plan and pay for door-to-door journeys, combining various types of transportation. The choice is in the hands of the traveler, depending on weather conditions or the purpose of the trip. Travelers receive QR codes as their tickets, which they can use to access gates in public transportation.
Martijn van de Weijer, Director of glimble, states, “As glimble, we aim to ease the customer’s journey. Whether it’s an individual traveler or the same traveler as an employee of a company using glimble, the payment process is part of that convenience, and FIQAS supports us for business users.”
FIQAS takes charge of the invoicing process, ensuring that applicable rates, possible discounts, and subscriptions are accurately processed into clear and correct invoices for business users. Based on the travel information generated by glimble, Abillity® generates the right (customer) invoices, including specifications of used transport providers and pricing details.
Gonnie van Haarlem, Customer Ambassador at FIQAS, explains, “Together with colleagues at glimble, we mapped out the rating and invoicing process, and then we set it up in Abillity®. As a Customer Ambassador, I’m responsible for ensuring our customers’ wishes and requirements are met. This means that during the implementation phase and beyond, I’m the primary contact for the customer. This ensures that Abillity® seamlessly aligns and continues to align with specific processes and systems.”
About Arriva
Arriva is a leading provider of passenger transport in Europe, with approximately 40,000 employees and around 1.2 billion passenger journeys across 13 European countries. They are part of Deutsche Bahn (DB), one of the world’s largest passenger transport and logistics companies. Proudly connecting people and communities through buses, trains, coaches, trams, water buses, car and bike-sharing systems, and on-demand transport solutions, Arriva strives to deliver these services better every day in a safe, reliable, and sustainable manner.
AboutFIQAS
Since 1989, FIQAS has supported organisations in their billing processes, specializing in executing complex and extensive payment processes. From processing transactions and pricing to actual invoicing and collections, regardless of the organisation’s type or sector. FIQAS processes over a billion transactions monthly, generates millions of invoices, and sends tens of thousands of reminders. It’s no wonder that various prominent companies worldwide choose the expertise and capabilities of FIQAS and its Abillity® platform.
